Returns and Refunds Policy – Flower Delivery Shadwell

Our Fresh Flowers Guarantee in Shadwell

At Flower Delivery Shadwell, we pride ourselves on being a trusted Shadwell florist delivering beautiful, fresh flowers to local households and businesses. Your satisfaction is our top priority, and we stand by our promise to deliver only the freshest flowers every time. We understand the importance of every bouquet, whether sent to celebrate, console, or simply brighten someone's day in Shadwell and the surrounding areas.

Damaged on Arrival Policy

Every bouquet leaves our local shop in prime condition, but if your flowers arrive visibly damaged or wilted, we are here to help. Should your delivery arrive in anything less than pristine condition, please notify us on the same day of receiving your flowers. We recommend retaining both the flowers and the original packaging for assessment purposes. Our team will carefully review your case and offer a swift resolution.

Freshness Window and Quality Standards

As a reputable Shadwell florist, we guarantee the freshness of your flowers for a minimum of five days from the time of delivery, provided you follow the care instructions supplied with your bouquet. Should your flowers fail to meet our freshness standards within this five-day window due to reasons other than mishandling after delivery, please get in touch promptly so we can address the issue.

Refund and Replacement Options

Your peace of mind matters to us. If your flowers are damaged on arrival or do not maintain their freshness within the guaranteed five-day period, you are entitled to a choice between a full refund or a replacement bouquet. The replacement will be sent out at the earliest convenient date to bring you the fresh floral joy you expected. Refunds will be processed through the original payment method. Kindly note that eligibility for refunds or replacements depends on providing reasonable evidence of the issue, such as a photo of the flowers in question.

Complaints Process

We value your feedback and aim for your complete satisfaction with every delivery. If you have a concern or wish to make a complaint regarding an order, our team is committed to resolving any issues quickly and courteously. To submit a complaint, please reach out to us with your order details, a description of the problem, and any supporting information. We aim to acknowledge your complaint promptly and work toward a fair resolution as soon as possible. Our dedication as your local Shadwell florist means we take every complaint seriously and use feedback to further improve our service.

Trusted Local Florist Serving Shadwell

As a dedicated local flower shop serving the Shadwell community, our reputation for reliability and customer care is very important to us. We continually strive to provide not only the freshest flowers in Shadwell, but also straightforward returns, refunds, and complaint procedures for all our valued customers—households and businesses alike. Thank you for choosing Flower Delivery Shadwell. Your satisfaction and trust are at the heart of everything we do.