Flower Delivery Shadwell: Full Terms You Need to Know

Shadwell Online Flower Delivery – Terms & Conditions

Introduction

Welcome to Flower Delivery Shadwell. These Terms & Conditions ("Terms") govern your use of our online flower delivery services within Shadwell and the surrounding areas. By placing an order with us, you acknowledge and agree to comply with these Terms. Please read them carefully prior to making a purchase. These conditions apply to all orders and transactions made through our website, whether you are ordering for delivery within Shadwell or to nearby localities.

Definitions

For the purpose of these Terms & Conditions, references to "we", "us", or "our" refer to Flower Delivery Shadwell. "You" and "your" means the customer placing an order for flower delivery. The term "website" refers to our online platform for ordering flowers.

Order Process

Product Availability: All products displayed on our website are dependent on stock and seasonal availability. Whilst we strive to keep our product selection current, there may be rare occasions when a chosen flower or bouquet is unavailable. In such cases, we reserve the right to substitute an item of equal or higher value similar in style and quality, ensuring your satisfaction remains our priority.

Placing an Order: To submit an order, select your desired flower products, complete the checkout process, and provide all required delivery information. It is your responsibility to ensure that all recipient details (such as name, address, and contact information) are accurate and complete.

Upon successful completion of your order, you will receive an order confirmation via our website detailing your purchase.

Acceptance of Orders: All orders are subject to our acceptance and availability. Acceptance of your order and the formation of a contract occur only when you receive a confirmation email from us confirming that your order will be processed and delivered.

Delivery

Service Area: We deliver flowers throughout Shadwell and the surrounding areas. Our service area includes, but is not limited to, neighbouring districts and villages adjacent to Shadwell. Please consult our website for specific area coverage before placing your order.

Delivery Times: While we strive to deliver on your chosen date, delivery times are approximate and cannot be guaranteed, particularly during peak periods such as Valentine’s Day or Mother’s Day. We are not liable for any delivery delays resulting from factors beyond our control, including, but not limited to, adverse weather or traffic conditions.

Recipient Availability: It is your responsibility to ensure someone is present at the delivery address to accept the flowers. If no one is available, we may, at our discretion, leave the flowers with a neighbour or in a safe location, or return the flowers to our store for collection. You will be notified of the action taken.

Payments

Accepted Payment Methods: Payment for all flower orders must be made in full via the payment methods displayed on our website at the time of ordering. We accept most major credit and debit cards, as well as other payment options as may be specified on our site.

Secure Payments: All payments are processed through secure online payment gateways. We take reasonable steps to ensure your payment information is protected, but we shall not be liable for any loss incurred by you if a third party obtains unauthorized access to any data you provide when accessing or ordering from our website.

Pricing: All prices displayed include VAT (where applicable) and are stated in British Pounds (GBP). Delivery charges will be displayed separately at checkout and added to your total order amount. We reserve the right to amend prices at any time, though such changes will not affect orders already placed and confirmed.

Cancellations and Amendments

Cancelling an Order: Should you need to cancel your order, you must notify us as soon as possible. Cancellations can only be processed if your flowers have not yet been dispatched for delivery. If your cancellation request is received after dispatch, you may not be eligible for a refund, as flowers are perishable goods.

Refunds: Where a cancellation is accepted, we will process your refund using the same payment method by which you originally paid. Please allow up to seven working days for the refund to appear in your account.

Order Amendments: If you wish to amend your order details (such as delivery address or message card) after confirmation, please contact us immediately. While we will endeavour to accommodate changes, we cannot guarantee all requests can be fulfilled once preparation or dispatch has commenced.

Returns and Complaints

Returns: Due to the perishable nature of flowers and plants, we do not accept returns. If you are dissatisfied with the quality of your order or if it arrives damaged, please contact us within 24 hours of delivery, providing photographic evidence where possible. We will review your complaint and offer a replacement or refund at our discretion.

Complaints Procedure: Your satisfaction is very important to us. If you experience any issues, please reach out promptly. We will investigate and respond to complaints within a reasonable timeframe, typically within five working days.

Liability

Limitations: We take every care to ensure that flower arrangements are prepared and delivered promptly in excellent condition. However, we shall not be liable for any indirect, special, or consequential loss (including loss of goodwill, profits, or data), nor for any delay or failure to perform our obligations where such failure is due to circumstances beyond our control.

Our maximum liability for any direct loss arising out of a defective product or failed delivery shall be limited to the total price paid for your order.

Use of Website: We do not guarantee that the website will be error-free or uninterrupted. Access to the website may be suspended temporarily for maintenance or updates. We shall not be liable for any loss arising from an inability to use our online flower delivery services in Shadwell.

Customer Responsibilities

Information Accuracy: You are responsible for ensuring that all information provided at the time of order is accurate, including recipient details and personalisation options. We shall not be responsible for late or failed deliveries where incorrect information has been supplied.

Personal Use: Items purchased from us are for personal, non-commercial use unless agreed otherwise in writing. By placing an order, you affirm that our floral products purchased through the website are not intended for resale.

Intellectual Property

All content on our website, including text, images, logos, and designs, is the intellectual property of Flower Delivery Shadwell or licensed appropriately. No part of the website may be reproduced or used without our prior written consent.

Privacy

Your privacy is important to us. Personal information you provide is managed in accordance with UK data protection regulations. Please refer to our Privacy Policy for further information on how we collect, process, and store your data when you use our online flower delivery services in Shadwell and neighbouring areas.

Changes to These Terms

We may revise these Terms & Conditions at any time to reflect changes in our services, policies, or legal requirements. Whenever you wish to use our website and services, please review these Terms to ensure you understand the conditions that apply at that time. Any changes will become effective upon their posting on the website.

Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain valid and enforceable to the fullest extent permitted by law.

Governing Law

These Terms & Conditions and any disputes arising from them or related to the use of our flower delivery services shall be governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute or claim resulting from these Terms. If you are a consumer resident in another part of the United Kingdom, you may have the option to bring proceedings in your own local courts.

Entire Agreement

These Terms, together with any policies referenced within, constitute the entire agreement between you and Flower Delivery Shadwell relating to your use of our online flower delivery services in Shadwell and surrounding areas, superseding any prior agreements or communications.

Contact Information

If you have questions or concerns about these Terms & Conditions, or require clarification regarding any aspect of our flower delivery services in Shadwell and nearby regions, please use the contact methods provided on our website to reach us. Our team is here to assist you and ensure your complete satisfaction.

Note: These Terms & Conditions are applicable to all customers ordering flower delivery in Shadwell as well as the surrounding areas served by Flower Delivery Shadwell.